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Frequently Asked Questions
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We take pride in selling the highest quality products, from the best designers and manufactures from around the world. The majority of our products are built to order, which means that you are getting custom furniture with the exact finishes that you desire. To provide this service, there is typically a 2-3 week lead time for our products. Please bear this in mind when making an order. However, some of our Brands offer quick shipping products, this will be stated in the product description.
All UK deliveries are FREE of charge :)
We hope you will love our products, however, if you are not happy, we offer a 14-day return policy from the time you have received your order. Please read our returns policy for more information - https://theofficecrowd.com/policies/refund-policy
Our website shows our current stock levels on certain products and is updated in real-time. We cannot always advise on re-stocking dates for out-of-stock items, however, feel free to reach out to us here - https://theofficecrowd.com/pages/contact-us
We stock New and Refurbished products. Our refurbished products undergo a refurbishment process to reupholster, refinish and replace parts where necessary. While our refurbished products may not look exactly like new, they are significantly improved in condition and appearance. We take pride in our work and want you to feel proud of your purchase, while also helping to reduce waste and preserve the planet.
All our chairs are suitable for working from home, if you have questions about a specific chair please chat with us or send an email to orders@theofficechaircompany.com
The height range on the electric desk is 69cm-110cm.
Yes we provide a VAT receipt with all our products sold.
We currently do not offer a collection service. Products are shipped from our warehouse in Scotland FREE of charge anywhere in the UK.
If you have furniture that that’s clean, in good condition and from a trusted furniture brand, simply send us an email and we’ll be in touch. You can reach us on on orders@theofficechaircompany.com. To make the process more straightforward, please send through photos and a detailed list of the items of furniture you would like to sell and we’ll respond promptly with an offer.
Every product is backed with a warranty. From design to manufacturing, delivery to service we are committed to quality. Our 'New' products come with brand-specific warranties and we honor a 12 month warranty on all our 'Used' products.
No, we do not have a physical store. All products are stored in our warehouse in Scotland and distributed Free of charge anywhere in the UK. Free delivery is only applicable on all online orders through the TOC website.
We only have the pictures on the webiste, if you have a specific question please contact us on orders@theofficechaircompany.com